FAQ
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Squeaky Clean Home Services is very careful to select, vet, and train every one of our cleaning pros. You're getting only the best housekeeping professionals around, employed, bonded and insured by Squeaky Clean.
No. Our cleaning pros work on a typical work week schedule, and most of our clients are gone when we arrive. In these cases, we're provided a spare key or a door or garage code so we can let ourselves in and lock up when we're done.
No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave. If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
If your regularly scheduled cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.
Squeaky Clean is happy to offer cleaning once a week, every other week, or once a month depending on your individual cleaning needs. You can also request one-time maid service, such as for special events, moving in or out of a home, hosting a holiday, or almost any other reason. Since we work on a contract-free basis, you can update or change your cleaning frequency to fit your individual budget, schedule, and cleaning needs.
While tips are not expected, our cleaning pros are allowed to accept them. Some of our clients prefer to tip a little at the end of each service, while others offer a large tip at the end of the year. Of course, any tip at any time is greatly appreciated.
Yes - we love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our cleaning pros. If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.
We believe that the key to ensuring you get the clean you want is to send the same team every time you receive service. If a member of your team is unavailable during your scheduled clean, we do our best to find the most suitable replacement. All our cleaning pros undergo extensive training, so they will all provide a consistent, thorough quality of work.
Yes - we encourage it! Your preferences help us give you the clean your home deserves. We do ask that you communicate your special requests - one-time or regular - directly to your Squeaky Clean scheduling contact rather than with your cleaner. This allows us to note this information in your file so anyone who visits your home knows your preferences.
We understand things happen and you may not be able to keep your scheduled clean - That's OK! Just please let us know a minimum of 2 business days in advance of your appointment and we'll do our best to shift your schedule. If we receive less than 2 business days' notice or we cannot access your home, Squeaky Clean will charge you the full price of your cleaning. When rescheduling or canceling your cleaning, please contact your Squeaky Clean appointment manager, not your cleaner.
No need to run the vacuum before we arrive - that's what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up any toys, clothing, or trash before we arrive. Also, make sure your pets are somewhere comfortable so we don't disrupt their peace.